With rapidly changing customer expectations, there's been a surge in companies capturing customer feedback to make the necessary changes to improve customer experience. However, it's not always easy to turn feedback into action. It all starts with asking the right questions that link to your business goals.
✔️ The five most common pitfalls that prevent you from taking action on customer feedback
✔️ How you can align customer experience to your business goals
✔️ How to define moments-of-truth in the customer journey
✔️ Why it's important to link customer feedback to the other operational data you already own
✔️ How to ask the right survey question(s) from your customer so you capture the insights you need for action