Get a grip on Artificial intelligence and text analytics for CX tools
There's no escaping it, Artificial Intelligence rules the world. For customer-centricity tools specifically, it's a fundamental component because it makes sense of the incoming feedback at scale. By interpreting and analyzing what your customers are talking about, AI gives you a powerful opportunity to achieve actionable insights in real-time so you can take strategic action without hesitation.
This sounds like a dream, but only if the algorithm performs accurately. These days many vendors claim to have an AI or text analytics solution, but achieving a high degree accuracy is easier said than done.
In this e-book, we'll cover :