There's no escaping it, Artificial Intelligence rules the world. For customer-centricity tools specifically, it's a fundamental component because it makes sense of the incoming feedback at scale. By interpreting and analyzing what your customers are talking about, AI gives you a powerful opportunity to achieve actionable insights in real time so you can take strategic action without hesitation.
This sounds like a dream, but only if the algorithm performs accurately. These days many vendors claim to have an AI or text analytics solution, but achieving a high degree of accuracy is easier said than done.
✔️ Why the accuracy of an AI system is so important
✔️ The most-used text analytics techniques many CX tools rely on and what the pro's and cons are each technique
✔️ What you want to look out for when selecting a tool so you can make the best decision for your business
✔️ How Hello Customer does things differently to achieve an industry-leading accuracy