Measuring
customer satisfaction

The CSAT or Customer Satisfaction Score is a key metric to improve customer experience. This survey with a 1 to 5 scale is the best metric to gain immediate feedback about an interaction, at any point in the customer journey.

Open-feedback-CSAT

The perfect metric to take quick and targeted actions

The Customer Satisfaction Score is an excellent metric to measure satisfaction at specific touchpoints. CSAT surveys allow for a better understanding of how different aspects of your business are performing.

The CSAT can give you insight in:  

  • how happy customers are with a specific topic of process of your business so you can pinpoint issues
  • how to improve customer relations
  • how to streamline processes 
  • which products or services you should develop next

 

Get our ultimate metrics guide

to learn more about CSAT surveys

What will you get from the guide?

  • How to choose key touchpoints to ask for feedback
  • How to select the right customer satisfaction metric for the right touchpoint
  • Learn how to use and interpret CSAT surveys correctly for maximum business impact

Download here 👇