colora: with NPS to a culture of growth
colora is part of BOSS paints, a Belgian paint manufacturer from Waregem. For more than 50 years they have been a benchmark for professional paints and DIY accessories. To enhance their customer-centric culture BOSS paints decided to invest in a customer feedback platform that quickly and accurately monitors customer expectations and can easily identify best practices. That's why they chose Hello Customer!
What you'll get out of this case study
✔ How can customer feedback help you achieve growth?
✔ Why it's important to look past scores and to investigate the reason behind them
✔ How Hello Customer can help you evaluate customer expectations and identify best practices
Which feedback does colora have for Hello Customer?
Country Manager colora
"The feedback analysis showed us that people value our products, but they admire the service our personnel delivers. That's what makes the difference between customer satisfaction and customer delight!"