Standaard Boekhandel is a book retailer with a strong position as a market leader in Belgium and with over 200 stores throughout the country. They want to know how customers perceive their brand to remain relevant in a competitive market that's becoming increasingly more digital.
Hello Customer is our ‘customer pulse monitor’. It keeps us nurtured with customer insights, it makes sure we keep track of our performance so we can improve it. It’s like putting on your activity tracker when you're going for a run: Hello Customer tells us if we're on track.
✔️ Standaard Boekhandel has made both operational and strategic changes based on customer feedback insights
✔️ Standaard Boekhandel uses customer insights as a compass for business strategy and to spot opportunities for growth
✔️ Standaard Boekhandel has improved speed and agility both for their offline and online service delivery to meet customer expectations via every channel.
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