Securitas is a global market leader in security solutions and offers permanent security, technological solutions, advise and training programmes. Securitas services other businesses (B2B) but also private individuals (B2C). Securitas are able to meet specific customers needs and help their customer to find the right security solution for them. Because of changes in the market, Securitas want to evolve and offer “Security as a Service”. For that, all the departments need to provide the same excellent service. All the teams need to be aware of the operational processes in each division thanks to customer feedback.
We’re market leader, but that can change in an instant. If our customers are unhappy then we need to pick up on those signals quickly enough, before our competitors do the same. We need to prepare ourselves for that so we stand strong.
✔️ Securitas achieved an overall response rate of 30% and an additional 58% response rate to the open feedback question
✔️ Securitas defines improvements based on business insights delivered by our AI-powered open customer feedback analysis.
✔️Securitas uses feedback to continuously improve its services, leading to a whopping 76% of positive customer feedback.
✔️Securitas reduces internal costs thanks to insights from customer feedback about their internal processes.
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