A Voice of the Customer programme for the entire organisation

Lunch Garden

I immediately saw the added value the platform would bring to our customer experience. Hello Customer isn't just another feedback programme to measure NPS℠. It's a barometer for your company."

Sabine Vanderveken

Marketing Director

Lunch Garden is a Belgian self-service restaurant chain. Since 1966 they've been welcoming customers in one of their 75 restaurants. Their promise is simple: whether you want a quick snack or a sumptuous meal, with family or simply with two, you'll always leave their restaurant with a smile. To keep their promise they constantly have to offer the best possible customer experience and service. The only way to achieve this is to listen to your customers. That's why decided to work together with Hello Customer.

What you'll get out of this case study

✔️ How Lunch Garden managed to implement real service improvements based on customer feedback
✔️ How Hello Customer helps them to evolve from tracking scores to really understanding feedback
✔️ Why it's important to share the right insights with the right departments to create a better overall customer experience