The flexibility of the tool allows us to measure along different points of the customer journey. This way we can quickly detect what is going on with our customers and we can take action.
✔️ How feedback helps Luminus understand their competitive advantage in a highly price-related and competitive market. This has a positive effect on customer acquisition and helps them retain existing customers better.
✔️ How they obtain a holistic view of the customer along their journey using the Hello Customer platform, so they can offer great customer experience at each point of contact.
✔️ Why it is important to capture the right feedback, backed by strong text analytics, if you want to take action on customer feedback.