Topic(s): Customer Centricity Employee Engagement
With NPS℠ to a culture of growth

colora

Korneel Verhaeghe Hello Customer
The feedback analysis showed us that people value our products, but they admire the service our personnel delivers. That's what makes the difference between customer satisfaction and customer delight!"
Korneel Verhaeghe
Country Manager

colora is part of BOSS paints, a Belgian paint manufacturer from Waregem. For more than 50 years they have been a benchmark for professional paints and DIY accessories. To enhance their customer-centric culture BOSS paints decided to invest in a customer feedback platform that quickly and accurately monitors customer expectations and can easily identify best practices. That's why they chose Hello Customer!

What you'll get out of this case study

✔️ How can customer feedback help you achieve growth?

✔️ Why it's important to look past scores and to investigate the reason behind them

✔️ How Hello Customer can help you evaluate customer expectations and identify best practices

Download the case study
Retail
200+ colora coaches
60+ branches
30% increase in response rate

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© Hello Customer 2021
Net Promoter Score, NPS, and the NPS-related emoticons are registered U.S. Trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.
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