ISAAC automatically categorizes collected feedback into the key business aspects of your industry at a 92% accuracy rate, leaving the need for endlessly long analyzing processes behind. Behind it is a team of clever Data Scientists at Hello Customer and the University of Ghent.
Gone are the days of word clouds and generic insights. In contrast to traditional NLP, ISAAC can understand specific concepts and tell you what every piece of individual feedback really is about. Turn every piece of feedback into a conversation.