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Turn Voice of Customer
into business-critical insights

Make smarter decisions that drive retention, satisfaction and growth with AI-powered customer feedback insights.

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Join live demo on January 14th

10k+ CX professionals trust Hello Customer

All-in-one Voice of Customer platform

 
Collect Customer Feedback

Collect customer feedback

Listen across every touchpoint with transactional and relational surveys that fit your journey.
Unify Every Channel

Unify every channel

Bring all feedback together from email, chat, public reviews and CRM for one clear customer view.
Analyse with AI

Analyse with AI

Turn open text into structured insights. Detect themes, intent and emotion in real time.
See actionable insights

See actionable insights

Know what’s really happening. Visualize impact, spot priorities and move from feedback to action.
Close the Loop

Close the loop

Turn insights into outcomes. Notify teams, fix issues fast and show customers you truly listen.
Benchmark CX Performance

Benchmark CX performance

Compare results across brands, markets and competitors to measure true CX impact.
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See the "why" behind every customer score

Bring all your customer feedback together and let AI reveal what’s really going on. Track how sentiment shifts over time and see which topics drive satisfaction, loyalty or churn. Explore trends across teams, regions and products to understand where you’re winning and where to improve.

With clear dashboards and automated reports, everyone in your organization can act on the same insights and make changes that truly matter to customers.

See it in person
Illustration of a customer surrounded by icons for calls, messages, chats, reviews, and social media, all connecting into the Hello Customer platform to represent an omnichannel feedback approach.

From surveys to conversations

Surveys capture one part of the customer story. The rest lives in calls, messages, chats and reviews waiting to be heard. An omnichannel approach brings all these voices together in one place, giving you the full truth of your customer experience.

Whether it’s a complaint on social media or a thank-you in a chat, every message becomes a signal you can understand and act on. By centralizing all feedback, you see the bigger story, uncover root causes faster and empower every team to respond with context and confidence.

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How our customers achieve business impact through feedback

Thanks to changes we made based on customer feedback insights from Hello Customer, we saw our annual turnover increase with 4%.
Tom Grymonprez
CEO at Colmar
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After collecting customer feedback we transformed our customer service operations, leading to a 12% increase in call response rates.
Ann Hostens
Marketing Director at KidsLife
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Hello Customer shows us which internal processes to improve to decrease our cost of non-quality and increase customer satisfaction.
Anne Caremans
Senior Project Manager at Securitas
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Where all your customer data comes together

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EU-leading security and
compliance standards

ISO/IEC 27001 certified

ISO/IEC 27001 Certified

From internal processes to technical safeguards, every part of the platform is built to protect your data and maintain trust.
GDPR-Compliant

GDPR-compliant

Full compliance with European data protection laws means complete transparency and confidence at every step.

Transform raw customer feedback into actionable, business-critical intelligence

Centralize feedback from every channel, analyze it with AI and act faster to improve customer experiences and stay ahead.

Book your personalized demo
Join live demo on January 14th
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Net Promoter Score, NPS, and the NPS-related emoticons are registered U.S. Trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.
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