Customers are included in many company strategies. Customer Experience is quickly becoming the number one goal in the quest for success. Now, if you are really planning on putting your customers first and building a culture that is revolved around doing the right thing for your customers, this e-book is the perfect reading material for you.
In the intro you will have read the word ‘CULTURE’. By using that word, we want to mention that building a customer-centred company starts with sorting out your internal organization. We have already talked a great deal about adding a perspective from the outside via Customer Feedback to obtain a positive flow in your business.
Next to that, it is time to consider a crucial internal system that can stimulate your employees more towards a customer-centric attitude.
=> Learn how to best implement KPI's
=> Learn how to find the RIGHT KPI's
=> 10+ potential KPI's for your business