Build long-lasting relationships in a rapidly evolving industry

With its many products and intermediaries, insurance is a pretty complex industry. On top of that, customer expectations are rising and they need to be able to rely on you when they need you the most. We've got good news for you though: improving the customer experience and retaining your customers doesn't have to be that difficult.  Here's how Hello Customer can help you.

insurance feedback

Identify the needs of partners, brokers, and clients

We help you capture the customer's voice in a relevant matter and by asking for open feedback we go beyond the satisfaction score. Our 2-question surveys have unseen response rates and using your customer's feedback we know exactly where you need to step it up.

Build trust by creating positive experiences

Hello Customer enables you to walk the fine line between going digital and keeping it human. Listen to your customers across multiple touchpoints in their journey and we'll alert you if there's anything that needs your immediate attention.
With alerts, churn risk detection and our Conversation Manager you'll have everything you need to follow up personally on negative feedback.
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Insurance priorities

Know what to do next

Create products can services you customers love, based on their feedback.
 
Our artificial intelligence analyses all feedback in the right context so it knows that it should be analysed for insurance companies and keeps all aspects of the industry in mind. It does so in all Europeans languages at the highest accuracy in the market. 
 
Plus, combined with your operational data (what branch, product, customer segment) you'll know exactly what to do to adapt to their needs.

Check out our insurance case study with Baloise

Baloise has been using Hello Customer to strengthen the relationship with their brokers and saw their NPS℠ increase with 15 points!

Download the case

Some of the amazing
companies we work with

 

 

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