Customer Feedback Management for Insurance Companies

How we help you drive revenue using customer feedback

Digitalize your
customer journey

Discover what customers want online, from the initial browsing phase to post-sale services.

Enable broker to add value face-to-face

Maximize the impact of your brokers by supporting them to meet customer expectations.

Keep the human touch in digital interactions

Build a customer feedback history and deliver personal experiences anywhere, anyway, anytime.

Remove friction from internal processes

Remove the pain points from your operations, remove the load of your customer support teams and thrive.
Hello Customer customer journey touchpoints

Digitalize your customer journey

Modern insurance brokers service customers in all steps of the customer journey, from the consideration phase to the after-sales.

Asking for feedback on all your important touchpoints, both physical and online, enables you to see if your online service offers the same added value as your face-to-face contacts.

Having all your touchpoints centralized is the perfect starting point to level-up your digital customer journey.

More about centralized feedback
insurance enables brokers to add value

Enable brokers to add value face-to-face

Even in a digital world, brokers still make a difference when they capitalize on their strengths: their expertise, personal approach to the customer, and their wide offering and products.

Asking for feedback after face-to-face appointments helps you to check if the broker's expertise is still up to par and how you can support your brokers even better to make more sales.

Supporting your sales team is one of our key strengths. Read more

Read our case study with Baloise

Baloise has been using Hello Customer to strengthen their relationship with their brokers and saw their NPS℠ increase with 15 points 

Download the case
Hello Customer CRM integration

Keep the human touch in digital interactions

Hello Customer easily integrates with your CRM. This way you can link customer data to feedback responses and the other way around, pull feedback back to the CRM.

Build an entire customer feedback history, get to know your clients, and deliver a personal approach at every point of the customer journey.

How we're part of your ecosystem
Hello Customer removes friction

Remove friction from internal processes

Successful insurance companies thrive on operational excellence and found a way to effectively manage the overlapping processes ranging from underwriting to claim reimbursement.

With Hello Customer you can detect where inefficient back-end processes hurt the customer. We help you pinpoint the root-cause so you can resolve it quickly and drive revenue.

Why removing friction matters

They trust us

We have already helped these companies. Maybe you could be the next one?