Successful B2B companies thrive on operational excellence and found a way to effectively manage overlapping background processes.
With Hello Customer you can detect where inefficient back-end processes hurt the customer. After detecting the initial feedback signals, help you pinpoint the root-cause so you can resolve it quickly and effectively.
Not only B2C companies are pivoting toward self-service portals, but convenience also matters in a B2B context.
Customer feedback is crucial to find out if your digital portals are hitting the mark or if changes to the current digital offerings are a step in the right direction.
Customer feedback helps sales teams sell more effectively as the open feedback uncovers how the product adds value for different customer segments. The perfect inspiration for compelling sales arguments.
Likewise, open feedback helps sales managers get insights into the sales approach from every sales rep, making it easy to tailor coaching.
In a market dominated by only a few players, every customer counts to retain your market share. We enable you with everything you need to proactively manage the relationship with your customers. We separate feedback that contains urgent questions and with the Conversation Manager you can reach out in a flash.