Most organizations measure NPS to improve customer experience. Still, many of them struggle to understand NPS results, rendering their program ineffective.
Achieving ROI from your NPS program all starts with a good understanding of the methodology and its limitations. In this guide, six different experts share their knowledge and best practices.
What you will learn:
- Understanding the methodology behind NPS
- Why you need open feedback to make NPS actionable
- Understanding the limitations of NPS
- How you can interpret NPS results correctly to define business actions
