Topic(s): Customer Experience Metrics & Methodology

Start to Feedback

A practical guide to implement short feedback loops in your organisation.

My CSAT score is lower than last year, but how do I know what to improve?

If you are responsible for customer experience in your company, you may have asked yourself this question. Especially in 2020, many companies suddenly had to adapt to a new reality with new customer expectations.

We believe that the only people you should be listening to, are your customers. There, that’s easy advice. And with this guide, we make it as easy as possible to get started with short feedback loops.

In this guide:

✔️ We will explain step-by-step what you need to do concretely to improve the customer experience
✔️ You will learn about setting up touchpoints
✔️ And we provide you with easy guidelines on how to get in a weekly rhythm of listening to your customers, analysing the feedback, and acting.

hello customer start to feedback guide
Get your guide!

Curious what Hello Customer can do for you?

Get in touch! We'll gladly look at how our feedback platform can drive your CX strategy.

Talk to sales
© Hello Customer 2021
Net Promoter Score, NPS, and the NPS-related emoticons are registered U.S. Trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.

Don't miss out on CX insights

Subscribe to the Hello Customer newsletter and receive the latest industry insights, interesting resources and other updates.