Does your company use NPS to measure and manage customer experience? You’re off to a great start. However, if you want to create a customer experience that stimulates growth and drives your revenue, you’ll have to go beyond your NPS only approach.

In this guide, eight different experts reveal the secrets on how organizations can better understand customer behavior and satisfaction.

In this e-book, you'll learn:

• Why NPS alone is not the key to success to increase your business results
• How integrating other metrics such as CES and CSAT gives you more insights in your feedback
• How other organizations integrate NPS into their customer feedback programs