NPS is considered to be the holy grail to measure and manage customer experience. Nevertheless, it takes more than an NPS only approach if you truly want to create a customer experience that results in growth and better revenue performance.
In this guide, eight different experts share their knowledge on how organizations can better understand customer behavior and satisfaction.
What you will learn:
- Exploring other metrics to measure customer satisfaction
- How to enrich NPS with other operational and customer data
- Concrete examples of how organizations integrate NPS into their customer feedback programs
