<img alt="" src="https://secure.innovation-perceptive52.com/789714.png" style="display:none;">
Request demo
Topic(s): Customer Experience Metrics & Methodology


Which metric is the right one for your business goals?

Which metric do I use to create the right experience for my customer?

Every process within a company should revolve around providing a positive customer experience. To measure and optimise this, proactively asking for feedback is a great way to peek into the customers’ thoughts about your product or service. To successfully receive actionable feedback, two important factors should be taken into account: the right question and the right moment.

In this e-book we give clear tips and tricks on how to ask feedback with the right metrics and more importantly: how to efficiently use and translate that feedback into impact.

We answer your essential questions:

✔️ How does my company become customer centric?
✔️ How do I switch my focus from 'what?' to 'why?'
✔️ What metrics should I use to collect feedback?
✔️ How do I make my own Customer Journey map?
✔️ How do I define touchpoints? 

nps updated EN
Get the e-book

Ready to get started?

We help your organisation get to where it needs to be.

Request a demo
Why you need us
© Hello Customer 2024
Net Promoter Score, NPS, and the NPS-related emoticons are registered U.S. Trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.
flanders investment trade logo

Don't miss out on CX insights

Subscribe to the Hello Customer newsletter and receive the latest industry insights, interesting resources and other updates.