A guide with insights from 14 industry experts to turn customer experience into a true business priority!
Some time ago we decided at Hello Customer to talk to experts about customer experience in 2020 and the years to come. Then the whole world suddenly ended up in a crisis that changed everything in one night.
Entire industries and many organisations are facing immense challenges. Experts proclaim their vision: what will the world look like after COVID-19? How will our society change? How will our economy recover?
In spite of all these changes, or just because of them, there’s only one thing that matters to organisations today: the customer. Only customers can tell a company how they should move forward, and what is expected. With this report we want to make it easier for organisations to make Customer Experience a true business priority.
What will you pick up from this report?
✔️ Insights and advice from 14 experts in Customer Experience, as well in the field as thought leaders, across different industries
✔️ Five big challenges organisations face turning customer experience management into a true success story with the necessary ROI
✔️ A deeper look into which metrics and tools organisations have at hand to listen to their customers in a relevant way, to capture relevant business insights
✔️ Examples of how organisations engage the entire company to turn Customer Experience into revenue growth
We hope our report will inspire you, and that you enjoy the read!