We moved score notifications from "Touchpoint Settings - General Configuration" to our brand new event center
Possibility to create "Quarantine Groups". In this group touchpoints can be bundled to make sure if a respondent is put in quarantine in a number of touchpoints all at once (Engine Pro module only).
We removed personal data from our notification emails.
When using the Custom Dashboard (Analysis Pro module only), you can now create your first dashboard with one click! This way you can quickly set off with a default set of widgets and configure your dashboard later.
Our new feedback engine is up to six times more performant. This means mails can be processed and sent quicker and bigger batches can be processed as well.
New departments are created automatically and no longer require manual creation.
From now on it's possible to collapse all real-time department rankings at once (Analysis Pro Module).
Every time you upload a file via FTP server, the filename will automatically receive a .hcx renaming to show it has been processed by the server.
New to the analysis pro module. Create and share custom dashboards with all the right widgets for you or your colleagues.
When creating a new touchpoint, we implemented an easy to use wizard to choose the right metric (NPS, CSAT or CES).
An additional open question to ask for specific open feedback.
Now, Spanish can be added to your touchpoints to survey Spanish speaking customers or stakeholders.
We implemented a "0 days quarantine period" and a redirect function for the Ask Anywhere touchpoints so they can be used on devices in public spaces.
We fixed a bug which didn't show the unsubscribe page when clicking the unsubscribe button in the test email.