Change Log | Hello Customer

Release 4.2.5 - July 13, 2019

New features

TOUCHPOINT SETTINGS

Teams: 'Teams' allows you to merge the department structure with the user permission settings and allows to set permissions based on position in the company.

Mapping: 'Mapping' allows you to easily connect your team to one or multiple touchpoints.
User menu: the user menu gives you an easy overview of all users in the platform, what team they are part of and what their permissions are.
Follower menu: everyone who receives a report, but doesn't have a log-in is a follower. The follower menu includes an overview and allows you to easily remove followers or change their settings.

Improvements

IMPROVEMENTS

User Experience:
- Centralised navigation: all menus are now located on the left side of the screen.
- You can find the Event Center ('Events') and Identity Management (Teams, Users, Followers) under touchpoint settings.
- Touchpoints are used as a filter in the analytics, conversation and settings menu.
Survey Settings:
- Coloured scale: in the survey setting you can enable that the metric scale has colours
- The scale ranges from red (negative score) to green (positive score) by switching the toggle in the settings.
Security:
- API authentication requires a token created in the touchpoint settings. The token contains the API permissions per touchpoint and the expiry date.

Release 3.2.4 - October 12, 2018

New features

Reports

An option had been added to toggle sending reports by email (as was the case up until now) rather than viewing them in the platform only.
Past reports will always be available from the "Reports" section for administrators. If non-admins need to view past reports, this can be added in their Touchpoint Scope Group, from the Access control pages.
The Administrator can choose if reports are sent with or without the downloadable Excel export of the data. This can be toggled in the General Settings of your touchpoint.
- The download-link in the reports will only be available from the email and not at the bottom of the report anymore.
The reports and exports can be available from within the app at any time from the "Reports" and "Exports" pages.

Improvements

Data security improvements

After your feedback about the 72 hours availability of the download links from the emails, we have extended the period up to 1 week. This allows for more flexibility and covers the possible gap with weekends.

Release 3.2.3 - September 13, 2018

Improvements

Data security improvements

Any excel downloads will be limited for download up to 72 hours after request
The score notification detail page will only be accessible for 72 hours

Release 3.2.1 - September 5, 2018

New features

Ask Anywhere Touchpoint

The platform now adds new departments when included with feedback for Ask Anywhere touchpoints

Conversation Manager Pro

Notes and replies are now included in the same conversations thread.

Improvements

Uploading

Manual uploading for regular users is now possible
Automatically match FirstName and LastName when uploading respondents manually

Score evolution

Evolution of NPS/CSAT/CES now shows amount of respondents per interval

Questions

Removed "Question 1" title when only using the standard question

ISAAC

Various ISAAC improvements to enhance accuracy

Bug fixes

Custom Dashboards

Resolved the error messages when loading custom dashboards

Release 3.2.0 - June 22, 2018

New features

Multi Touchpoint Quarantine Period

Possibility to create "Quarantine Groups". In this group touchpoints can be bundled to make sure if a respondent is put in quarantine in a number of touchpoints all at once (Engine Pro module only).

Improvements

New Notification E-mail

We removed personal data from our notification emails.

Add Default Dashboard Button

When using the Custom Dashboard (Analysis Pro module only), you can now create your first dashboard with one click! This way you can quickly set off with a default set of widgets and configure your dashboard later.

New Feedback Engine

Our new feedback engine is up to six times more performant. This means mails can be processed and sent quicker and bigger batches can be processed as well.

Automatic Creation of New Departments

New departments are created automatically and no longer require manual creation.

Collapse All Real-Time Department Ranking

From now on it's possible to collapse all real-time department rankings at once (Analysis Pro Module).

Renaming of Files on FTP Server

Every time you upload a file via FTP server, the filename will automatically receive a .hcx renaming to show it has been processed by the server.

Release 3.1.7 - April 5, 2018

New features

Custom Dashboards

New to the analysis pro module. Create and share custom dashboards with all the right widgets for you or your colleagues.

Questions Wizard

When creating a new touchpoint, we implemented an easy to use wizard to choose the right metric (NPS, CSAT or CES).

Open Question

An additional open question to ask for specific open feedback.

Spanish Language

Now, Spanish can be added to your touchpoints to survey Spanish speaking customers or stakeholders.

Improvements

Ask Anywhere for public surveys

We implemented a "0 days quarantine period" and a redirect function for the Ask Anywhere touchpoints so they can be used on devices in public spaces.

Extra text option for emails and survey pages

Thank you-message in HTML
Email footer text in HTML
Optional text when survey is completed

Bug fixes

Unsubscribe bug in preview

We fixed a bug which didn't show the unsubscribe page when clicking the unsubscribe button in the test email.

Release 3.1.6 - February 20, 2018

New features

Launch Isaac V2

We are very proud to finally launch our new version of ISAAC! Even more accurate and including the possibility to read the feedback behind each category.

Export realtime department ranking

You can now export the data from the realtime department ranking for the chosen period.

Remove reset password as an admin (GDPR)

We removed the option to reset a password of a user by an admin. From now on, users can only reset their own password from the login screen (forgot your password link).

Improvements

Lazy Loading

We reconfigured how the platform loads by splitting it up into parts, for faster loading.

Score labels on mobile

Added score labels on mobile view of the survey page.

Bug fixes

IE11 bug fix

We fixed some IE11 bugs in the HTML emails.

If there is something that doesn't feel right or you have a nice suggestion for the app, contact us at support@hellocustomer.com