Cases Liantis

Optimizing your service offering through customer feedback

Hello Customer helps Liantis map the expectations and experiences of customers. It’s a structural way to measure the operational aspects of your company. The evolutions show you whether your business is doing well or not and the AI text analysis ISAAC is very useful as it delivers actionable insights for improvement.
Nicolas Maes
Marketing Director
Liantis logo
Industry HR & Payroll Services
Full case study

4 pages

Liantis’s challenges

Liantis is a services provider that supports enterprises and freelancers in all their HR processes, from recruitment over payroll to workplace safety. To increase market share, Liantis wants to guide their customers throughout their full lifetime. They want to expand their services as much as possible, covering multiple service. Liantis uses insights from customer feedback to constantly optimize their services.

Their challenges: 

  1. As Liantis offers many services, they constantly want to monitor and improve those to guarantee a frictionless experience.

  2. Liantis performed market research every two years, but the iterations between feedback and action were too big.

  3. Liantis houses teams from different previous brands. They want to align all employees and break down internal siloes by making the customer visible.

We look at the feedback that comes in and what the clusters are. Then we forward those insights to our people: this occurs frequently, can we solve this issue? This is a major strength of the platform. It gives insight into the customer experience and the perception of the customer. You can provide flawless service, but if your customers perceive it differently, you’re not doing a good job.
Nicolas Maes
Marketing Director

Get to know how

✔️ Liantis uses customer insights as a compass for its service improvements

✔️ Liantis uses insights from customer feedback to improve their services quickly.

✔️Liantis saves time and manual labor thanks to lightning-fast customer feedback analysis.

1926 Founded
1850 Employees
44,000 Customers
48 Branches
4500 Partners

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