Topic(s): Artificial Intelligence Customer Centricity CX & Business Strategy
Travelling companion thanks to customer feedback


Nicolas Maes Hello Customer
Hello Customer helps Liantis map the expectations and experiences of customers. It’s a structural way to measure the operational aspects of your company. The evolutions show you whether your business is doing well or not. In that respect, the AI text analysis (ISAAC) is very useful as it delivers actionable insights."
Nicolas Maes
Marketing Director

Headquartered in Brugge, Belgium, Liantis is the new name of ADMB, Provikmo and Zenito. Together they form a service group that supports self-employed entrepreneurs and employees in their HR affairs.

Liantis started working with Hello Customer in 2016 when it was still known as ADMB. Since then they have been able to generate new insights based on the data collected. Those insights strengthen them to keep building and shaping the Liantis story.

What you'll get out of this case study

✔️ How Liantis uses customer insights to achieve organisational growth at scale
✔️ How Hello Customer helps Liantis map the expectations and experiences of their customers
✔️ Why it is crucial to use customer feedback to allow organisations to optimise their services

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HR services
65,000 employees guided
195,000 self employed people guided
Real time reports & actions

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© Hello Customer 2021
Net Promoter Score, NPS, and the NPS-related emoticons are registered U.S. Trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.
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