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We innovate customer research

Continuously monitoring customer interaction. Truly knowing your drivers of satisfaction. Steering your organisation in the right direction.

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A groundbreakingly easy customer satisfaction tool, combined with hands-on expert service

Hello Customer innovates customer research by continuously monitoring customer satisfaction in the most simple way. This is done by defining touchpoints where you meet your customer.

Our approach allows analysis of the factors that truly drives your Net Promotor Score. And it's exactly this knowledge that will enable you to steer your organisation in the right direction!



From customer feedback to valuable insights

Capture Customer Feedback

1) Captures feedback from all your customers

Define customer interactions

2) After specific interactions between you and your customer


Engage with customers individually

3) Engage with your customer individually or automated

Receive customer reports

4) Receive smart reports for your brand and departments

Customer Insights in CRM

5) Enhance the insights with what you already know in your CRM

Customer Experience is not a department, it's a mindset

Customer experience starts with your people!

Employee satisfaction and engagement is directly linked to customer experience. Use Hello Customer to engage your employees and help them be aware of your customers. Or you can measure employee satisfaction through eNPS!

We can help

Let’s discuss how Hello Customer can help coach your people.

Let's Talk!

The best salesperson knows the needs and desires of customers and prospects!

Selling is all about listening, understanding needs and offering the right advice and solutions. The better your salesforce have an understanding of how your customers perceive you, how they interact with you and why, the better they will be able to perform.

We can help

Let’s discuss how Hello Customer can improve your Sales efforts.

Let's Talk!

Detect your promotors, activate them as ambassadors!

Our software will identify your promoters, but will equally allow you to win over neutral customers and win back dissatisfied customers. 

We can help

Let’s discuss how Hello Customer can improve your marketing strategy.

Let's Talk!

Problems with processes? Your customer will tell you!

Steer your operations based on facts. Hard data is already very useful, with Hello Customer you can add the voice of the customer into the mix. Is delivery on time? Is stock adjusted to potential promotions? Is online shopping in line with your retail processes?

We can help

Let’s discuss how Hello Customer can improve your Operations management.

Let's Talk!

Allow your customer a seat in the board room, and prevent intuitive decisions!

How and when to innovate? Are you focusing on the right customer channels? Including customer feedback in your innovation / strategy process can be very helpful. It's first-hand experience feedback!

We can help

Let’s discuss how Hello Customer can improve your company strategy.

Let's Talk!

You're in great company

Our Customers - ExcellentOur Customers - Axa BankOur Customers - VeritasOur Customers - Terre BleueOur Customers - Accent JobsOur Customers - Lunch Garden

“Hello Customer is a very innovative tool that helps us identifying ambassador customers. It’s a great coaching tool for our banking agents and boosts our business by continuously learning & improving!”

Kris Jonckheere, Head of Strategic Marketing at Axa Bank

Find out how we can help advance your customer experience!

Intrigued? We are very happy to schedule a demo and see how Hello Customer can benefit your company! We'd love to hear from you and learn more about your customer journey.

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