Turn customer satisfaction into retention and revenue.
Bring every survey, review, call and chat together. Our AI finds what's driving satisfaction up or down, then hands the next move to the team that owns it, whether that's CX, ops or store staff. Happier customers, lower churn, revenue you can point to.
Trusted by 10k CX professionals · GDPR & ISO/IEC 27001 certified · EU-hosted
10k CX professionals across Europe act on feedback with Hello Customer
Every voice, every channel, in one place.
Surveys are one part of the story. The rest lives in calls, reviews and chats, read by the same AI so they all count the same. Pick a source to see a real comment, the moment the AI has made sense of it.
Know what to fix first.
Every theme, in one view. Top-left is hurting you most. Top-right is worth shouting about. Hover a bubble.
One signal, routed to whoever can act on it.
The AI detects a real trend, not just a single comment, and hands it to each team the way they already work, at the level of detail they need. One closes the loop, one fixes the process, one sees the revenue. Then it keeps measuring.
Home delivery is dragging satisfaction in your Amsterdam shops.
Complaints have climbed three weeks running, now the single biggest drag on CSAT this month.
The platform keeps measuring. The delivery dip recovers, +14 points for contacted customers, and it shows up in the growth report.
Explore the full platform.
Every capability, grouped the way you actually use it. Pick any part and take a closer look.
Collect every kind of feedback, from surveys to reviews to the conversations your team already has.
Let AI turn it into scores, themes, sentiment and the drivers that actually move your number.
Get the right signal to the right person and close the loop, before it costs you a customer.
Customer-centricity, made part of the daily job.
Insight only turns into retention when people act on it. So we put the customer's voice in front of everyone, from the C-suite to the frontline, and make acting on it the easy thing to do. That is how satisfaction becomes a number you can grow.
One platform. Every location. One shared truth.
Top driver: friendly, helpful staff. Worth keeping front and centre.
Real results, in their own words
Eight hundred of our employees see customer feedback every day. That's the food for the customer intimacy culture we've built at Helan.+10 to 15% CSAT
We call every customer who gives a bad comment and try to solve it. It creates more stickiness, because we don't treat them as a number. We treat them as a real customer.90%+ SOC CSAT
Since implementing Hello Customer three years ago, we've gained over 4% on our contract renewal rate. For us, that's the voice of the customer directly driving business results.+4% renewals
European by design. Built in Belgium, hosted in Europe.
Your customers' words stay in Europe and are never used to train public AI models. Access is permission-based from end to end.
Voice of Customer, in plain words.
What is a Voice of Customer platform?
A Voice of Customer platform collects customer feedback from every channel, analyses it with AI and turns it into actions that improve retention and revenue. Hello Customer is the AI-native Voice of Customer platform built and hosted in Europe.
What does Hello Customer do?
Hello Customer brings surveys, reviews, calls and chats into one place, finds what drives satisfaction up or down and routes the next step to the team that owns it.
Who uses Hello Customer?
CX, operations and leadership teams across Europe use Hello Customer to understand customers at scale, from retail and banking to insurance and telecom.
See the revenue hiding in your customer feedback.
Book a 30-minute demo and watch our AI turn your own feedback into a ranked list of fixes, with the revenue behind each one.
Request demo