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Topic(s): Customer Centricity Hello Customer Metrics & Methodology

Walk & Talk Episode 3: Survey or Open Feedback?

As a cameracrew makes a sudden visit to the Hello Customer offices, they walk around to get the team members in front of the camera, to ask them about all things customer experience. This time our co-founder Bram discusses one of our all time favourite topics: survey or open feedback?

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Net Promoter Score, NPS, and the NPS-related emoticons are registered U.S. Trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.
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