This episode Leslie discusses how CX can be further accelerated by not just focusing on the frontline. By creating a feedback loop between frontline and the supporting non-customer facing teams, the customer experience will skyrocket. Houston, we have a solution!
Net Promoter Score, NPS, and the NPS-related emoticons are registered U.S. Trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.
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