This episode, Leslie explains why you shouldn't let the sole focus on customer experience reside in your frontline staff. The reasons behind NPS go further than just the service and friendliness customers receive in the store, the webshop and through customer service.
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Net Promoter Score, NPS, and the NPS-related emoticons are registered U.S. Trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.
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