In the previous episodes of “Leslie Illustrates” we learned how to effectively listen to your customers. This time, Leslie explains us how to leverage this customer feedback to all of the teams in an organisation to accelerate the customer experience.
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Net Promoter Score, NPS, and the NPS-related emoticons are registered U.S. Trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.
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