In the previous episode of “Leslie Illustrates” we talked about the importance of listening to your customers. This time she discusses two common pitfalls when asking for feedback; an inside-out focus and working with scores instead of stories.
Net Promoter Score, NPS, and the NPS-related emoticons are registered U.S. Trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.
Don't miss out on CX insights
Subscribe to the Hello Customer newsletter and receive the latest industry insights, interesting resources and other updates.