In the previous episode of “Leslie Illustrates” we talked about the importance of listening to your customers. This time she discusses two common pitfalls when asking for feedback; an inside-out focus and working with scores instead of stories.
Ready to get started?
We help your organisation get to where it needs to be.
Net Promoter Score, NPS, and the NPS-related emoticons are registered U.S. Trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.
Don't miss out on CX insights
Subscribe to the Hello Customer newsletter and receive the latest industry insights, interesting resources and other updates.