Putting customer feedback at the centre of your organization brings a lot of benefits. With a customer feedback management platform you drive action in multiple areas.
Customers expect the same quality of service online as they do offline. Get a view on the full customer journey and find out which steps to optimize.
From high-level topic categorization to agent-level coaching, we offer an end-to-end solution for improving your customer service team performance.
When your sales numbers have taken a hit, you want to understand where that change comes from. Get to the root cause of declining sales.
Both online and offline! We allow you to capture feedback via email, QR-codes, and on your website so you can listen to your customer both in your physical service centers as online. You need to offer great service at every customer touchpoint and we help you figure out how you can optimize every channel and interaction.
Changing your processes, products or people is easier said than done. Our customer feedback management software centralizes, analyzes and categorizes all incoming feedback and point exactly where you need to take action.
From high-level customer journey analytics to deep-dives into agent performance, the insights are at your fingertips. The perfect starting point for improving customer retention or customer service experience.
Transforming your company into a client-centric organization is challenging. Getting customer feedback straight from the source to your teams gives you a head start. Drive action towards your CX programs, big or small, and achieve success.
We help you optimize your current products and processes before your customers head out the door.
After only one month of collecting open feedback, we discovered quick wins that were translated into projects with a positive effect on CX.Read More
Hello Customer helps us to strenghten our position as a market leader through customer feedback.Read More
The Hello Customer platform shows us in real-time which issues are considered important by our customers.Read more
When your company has a huge volume of customers, it's getting hard to really have the voice of the customer still heard by your employees. Customer feedback is often not captured, not listened to or not acted upon. With customer feedback management software, you can change all of this. It helps you put the right customer surveys like NPS, CSAT or CES on the right touchpoint throughout the customer journey.
With Hello Customer, you're not only getting a customer feedback management tool, but our main capacity is that we're also a customer feedback analysis tool. That means we help you get through the hundreds and thousands of individual feedback by performing linguistic analysis on them and categorizing them in a way that make sense for your industry. This customer feedback analysis makes your entreprise feedback management a lot easier and makes it more convenient to report on customer feedback throughout your company.
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