Putting customer feedback at the centre of your organization brings a lot of benefits. With a customer feedback management platform you drive action in multiple areas.
Customers expect the same quality of service online as they do offline. Get a view on the full customer journey and find out which steps to optimize.
From high-level topic categorization to agent-level coaching, we offer an end-to-end solution for improving your customer service team performance.
When your sales numbers have taken a hit, you want to understand where that change comes from. Get to the root cause of declining sales.
/Illustrations%20EN/Industry%20page%20visuals/Visual1-Insurance.svg)
Both online and offline! We allow you to capture feedback via email, QR-codes, and on your website so you can listen to your customer both in your physical service centers as online. You need to offer great service at every customer touchpoint and we help you figure out how you can optimize every channel and interaction.
Changing your processes, products or people is easier said than done. Our customer feedback management software centralizes, analyzes and categorizes all incoming feedback and point exactly where you need to take action.
From high-level customer journey analytics to deep-dives into agent performance, the insights are at your fingertips. The perfect starting point for improving customer retention or customer service experience.
/Illustrations%20FR/2020/HC_ILLU_2020v2_FR_11-10.svg)
Transforming your company into a client-centric organization is challenging. Getting customer feedback straight from the source to your teams gives you a head start. Drive action towards your CX programs, big or small, and achieve success.
We help you optimize your current products and processes before your customers head out the door.
Receive the best insights on Customer Experience and stay up-to-date with our latest company news.
.png?width=190&height=74&name=luminus%20(1).png)
