May 25, 2018, the EU’s new privacy law or GDPR (General Data Protection Regulation) went into effect. Simply put, this means that every company from then on out has to comply with new general privacy guidelines when it comes to collecting data from private individuals.
That is why we have to provide you with an update from Hello Customer as well. If you are willing to give us a minute, we would like to clarify which data can be collected as of now, and how Hello Customer will handle data in light of the new GDPR guidelines.
Will it be possible for companies to keep on collecting data after GDPR? Sure it will! If you are willing to play by the rules. Implementing GDPR guidelines also offers a useful thinking exercise. By treating data in a more transparent and safer way, it becomes necessary for data controllers to ask themselves which data are really important to collect, process and use.
At Hello Customer we love to think along with our customers. That is why we provide different GDPR tools which enable data controllers to distinguish which data are the most relevant to collect.
We do not consider GDPR to be yet another technical formality. At Hello Customer we breathe customer centricity, and as a data processor our clients and their data are at the heart of our interests. That is why we are 100% GDPR compliant. We offer:
If there are things that are still unclear about the new GDPR guidelines or our updated policy and processes, please do not hesitate to contact a member of our customer success team. They will gladly get back to you!