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Topic(s): Customer Experience Customer Engagement Metrics & Methodology

Christelijke Mutualiteit

hello customer christelijke mutualiteit
Capturing feedback in one central platform reduces the costs in terms of set up and tools. It's also a timesaver because you get access to customer insights in real-time, so you can optimize your services quicker.
Ken van de Steene
Marketing & Sales at CM

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What you'll learn from this case:

✔️  How capturing feedback, both from your members as from your partners, in one centralized platform reduces costs.

✔️  How Christelijke Mutualiteit was able to increase their response rates to improve their services based on sufficient customer data.

✔️  How they want to become a more proactive service provider thanks to insights from customer feedback.

Health Insurance
19 regional offices
4.5 mio members
© Hello Customer 2025
Net Promoter Score, NPS, and the NPS-related emoticons are registered U.S. Trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.
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