You want to understand whether customers are happy with your service and products, at any given moment in the customer journey. Capturing customer feedback is a great way to get insight into this. But getting started isn't always easy, and you need to know how to get the right insights to improve the customer experience.
During this one-hour free workshop, our onboarding manager Niklas Rotherforth-Smith takes you through the entire flow of creating a survey, getting relevant insights and closing the loop with your customers.
What will you learn?
✔️ How to set up your first touchpoint
✔️ How to select the right customer satisfaction metric
✔️How to choose the right question, according to the type of customer interaction e.g. in-store, after customer service...
✔️ How to share insights with the right people via dashboards
✔️How to interpret the insights from our AI analysis to identify drivers & killers
✔️Replying to your customers directly from the platform to close the loop
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