Online experiences need to be fast, smooth, and convenient. Companies can only achieve this when multiple teams work together and know what to optimize to meet the customer's expectations.
However, many companies still have an outdated approach when it comes to asking for feedback both online and offline. As a result, they struggle with low response rates and limited insights, and this prevents them from taking any action at all.
What you'll get from this session:
- The most common pitfalls when asking for feedback online
- The benefits of asking open feedback
- How Hello Customer, as a platform, supports you in capturing feedback to drive your revenue