Some months ago we sat together with four experts in customer experience for an inspiring ‘State of the Union’ panel talk.
Lieven Foubert from Telenet, Isabelle Lafont from Accenture, Lennert de Jong from CitizenM and Tom De Ruyck from InSites Consulting gathered in Paris in the inspiring setting of CitizenM. Coming from different industries, they share their interesting thoughts about customer experience.
The third episode of our State of the Union is all about the one thing digital can't offer and humans can: empathy. Why is this human to human connection so important for CX? Our experts share some personal anecdotes to answer this question.