Organizations are facing several challenges when it comes to customer retention. Customers know exactly what they want, and companies need to find a way to meet those expectations if they want to keep their customers. But how?

In this e-book, eight different experts give their strategic advice on how customer experience helps organizations to retain their customers better.

What you will get from the this guide:

• Understanding how to differentiate yourself in the market
• How technology can enable churn reduction almost in real-time 
• Know your why: is feedback an integral part of your strategy?