In English
How You Can Turn CX Mistakes & Complaints Into Loyalty
Went live on 20 August 2026
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CX insights, whenever you want them.
Live sessions with our team and the CX leaders we work with, plus a full library of past events you can watch on demand. Every session covers what's working in customer experience right now.
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Tactics you can apply to your own CX programme on Monday.
Real customer stories
Hear how teams at companies like yours turn feedback into retention and revenue.
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Catch up on past sessions
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In English
What if AI makes your customer experience worse, not better? (with Steven Van Belleghem and Michel Stevens)
Went live on 27 May 2026
Watch on demandIn English
Hands-on: building your first CX agent with Hello Customer and Claude
Went live on 29 April 2026
Watch on demandIn English
How to build a customer-centric culture that actually lasts (with Michel Stevens)
Went live on 23 April 2026
Watch on demandIn French
Piloter l'expérience client par la gouvernance : le cas Toyota Financial Services
Went live on 19 March 2026
Watch on demandIn English
Trust is the new currency of digital customer experience
Went live on 3 March 2026
Watch on demandIn English
Beyond the Hype: GenAI in Customer Experience in 2026
Went live on 25 November 2025
Watch on demandIn French
L'analyse sémantique au service de l'action : l'exemple Norauto
Went live on 20 November 2025
Watch on demandIn English
Voice of Customer Intelligence: Using customer feedback to gain competitive advantage
Went live on 23 September 2025
Watch on demandWant to see it working on your own feedback?
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