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Topic(s): Metrics & Methodology Artificial Intelligence Customer Experience

Tips & Tricks with Kaat - Ep5: Optimise Services and Processes

In this episode Kaat sheds some light on how our own clients were able to optimise services and processes based on insights from customer feedback. 

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Net Promoter Score, NPS, and the NPS-related emoticons are registered U.S. Trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.
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