The first question, right in the email
Acme · Thanks for your order
How likely are you to recommend Acme?
012345678910
Tap a score and the open follow-up opens in one click.
Listen · Smart survey engine
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Far more than a score and a comment box.
Matrix grids, branching logic, custom scales, multiple choice and question routing. Build the survey the moment actually needs, then send it by email, link, QR or embed it anywhere.
How likely are you to recommend us to a friend or colleague?
Not at all likelyExtremely likely
See it as a
What's the main reason for your score?
Type your answer…
SKSent to Sara K., the agent who served this customer.
Pick a score, or a route, and the same survey asks why, then acts on the answer.
The building blocks
Most people picture one question with an open field.
That's where they think our surveys stop. They don't. Every one of these is a building block you can combine, scale and route however the moment needs.
012345678910
Custom scaleYour own labels, stars or numbers
Delivery timeProduct qualityPrice
Room
Staff
“The room was spotless, but check-in took a while…”
YesNo
Real surveys
Look what you can actually build.
Complete, real-world surveys, not feature lists. Each one is built from the same engine.
Rate the room, the staff and breakfast in one grid
How would you rate your stay?
12345
Room
Staff
Breakfast
Ask why it was hard, only when it was
How easy was it to get your issue resolved?
1234567
Score 3 → routes to:
What made it harder than it should be?
Repeating myselfLong waitTransferred aroundIVR menu
New and returning customers take different paths
Is this your first order with us?
First timeI'm back
First time →How did you find us?
Returning →Has anything improved since last time?
Only ask about the app to people who use it
How well is the platform working for your team?
012345678910
A scan in the fitting room or at reception
Fitting room 4
How was finding your size today?
🙁😐🙂😀
Catch them on the way out of the webshop
Embedded widget · fires on exit intent
Ask your team, on your own scale
How likely are you to recommend us as a place to work?
NeverUnlikelyMaybeLikelyAbsolutely
What would make it better?
Type your answer…
A full relationship study across pages
Page 2 of 4
Likelihood to recommend
012345678910
Overall satisfaction
12345
Value for money
One yes/no, and only then a follow-up
Did you find what you were looking for?
YesNo
No → opens:
What was missing?
Type your answer…
A one-tap rating under any email
Support · Re: your request #4821
Was this answer helpful?
One tap logs the score and opens an optional comment.
One survey, in everyone's language
ENFRNLDE
How likely are you to recommend us?
012345678910
Each recipient gets the survey in their own language, scores roll up together.
Under the hood
The mechanics that make it possible.
Question routingSend every respondent down their own path with answer-based branching.
Metadata logicShow or hide pages on what you already know about the customer.
Custom scalesNPS, CSAT, CES or your own labels, stars and ranges.
Matrix questionsRate several items in a single, compact grid.
Any channelEmail, link, QR, in-app widget or imported Google reviews.
No survey fatigueQuarantine rules stop the same person being over-surveyed.
See what your surveys could really do.
Bring us a moment in your customer journey and we'll build the survey for it, live on your own data.
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