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Listen · Public reviews

All your reviews, in one place.

Google, Trustpilot and the app stores, unified. Pull every public review into Hello Customer, see the topics and sentiment behind the stars, and reply from one inbox.

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Where they come from

Every review site, one stream.

Google connects directly. The rest come in through our integrations, all tagged and scored the same way.

Google

Connect Google Business directly. Reviews flow in automatically and you can reply right from Hello Customer.

Native · two-way
Trustpilot

Bring your Trustpilot reviews in and analyse them next to everything else.

via integrations
App stores

Apple App Store and Google Play ratings and reviews, unified with the rest.

via integrations
G2 & Capterra

B2B software reviews, pulled in and tagged like any other comment.

via integrations

And more, through the integrations library. See all integrations →

What you get

From star rating to real action.

1See behind the stars

A 3-star review isn't a mystery. Vera tags every review with the topics and sentiment behind the rating.

2Roll into your scores

Public reviews feed the same NPS, CSAT and Key Driver Analysis as your surveys, so reputation and CX line up.

3Reply from one place

Respond to Google reviews without leaving Hello Customer, and let the right team see the rest.

4Catch the bad ones early

An alert fires on a low or negative review, so you can act before it sets the tone.

Turn your reviews into your roadmap.

We'll connect your review sources and show you what's really driving the stars, live on your own data.

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DRAFT · Public reviews