Find your CX solution.
Hello Customer is priced around what you actually need, not a rigid tier. You build a custom plan from the building blocks below, and we put together a proposal that fits your touchpoints, volumes and use case.
Everything you can include
Pick the building blocks that match your CX programme. Every capability below can be part of your plan.
Send Surveys
01Include all known customer data and interaction details with survey answers, enabling analysis of different customer segments.
Centralize Feedback
02View Feedback
03Customizable dashboards with widgets for survey questions and text analysis. Mix data from multiple touchpoints, apply filters, export to reports and automatically send to your colleagues.
Compare teams on scores, sentiment, response rates, ISAAC categories.
Filter feedback not just by answers, but by the context behind them. Use details like customer segment, purchase amount, or date to narrow results and uncover patterns.
Overview of all feedback, with detailed view of survey answers, participant info and metadata.
Engage with Respondents
04Assign statuses to conversations for smooth follow-up.
Send automatic, tailored replies to customers after surveys.
Get notified (immediately or scheduled) when feedback meets certain criteria (score, topic, etc.).
Text and Sentiment Analysis
05Analyzes open-text feedback, categorizes it, and assigns sentiment so you can quickly see what customers are talking about.
Build or adjust your own ISAAC taxonomy for tailored categorization.
CX-specialised AI agent that performs advanced data analysis, interprets CX frameworks and answers questions about your CX performance.
Prioritize
06Goes beyond counting mentions, identifies which factors drive overall satisfaction or dissatisfaction, helping you know what to prioritize and forecast outcomes.
Shows how much your score could improve if unhappy customers on a certain topic became happy ones, a tool for prioritization.
Auto-generated overviews of discussed aspects with improvement recommendations.
Monitor score/topic patterns, set thresholds and get alerts when they're reached.
Operations and Support
07Kick-off, technical setup and hands-on workshops to get you live fast. Includes pre/post-launch checks and a launch plan tailored to your use case.
Get a pricing proposal that fits your needs
Tell us about your touchpoints and goals, and we'll build a plan and a proposal around them. Want to see it live first? We can do both in one session.