Customer experience, candidly.
CX Matters is the Hello Customer podcast. Honest conversations on customer experience, retention and AI with the leaders shaping it. New episodes every month.
Hosted by Bram De Vos, CEO of Hello Customer
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Every episode, right here. Browse the back catalogue and start with whatever catches your eye.
Real conversations, around one table
No scripts, no spin. Just CX leaders talking openly about what works, what does not, and what they would do differently. We sit down, press record, and let the conversation go where it needs to.
Latest episodes
Six conversations in, and counting. Tap any episode to listen on Spotify.
Who you'll hear
One host, asking the questions. A rotating cast of people who have actually done the work.
Host
Bram De VosHost · CEO, Hello CustomerSits down with the people building customer-centric companies and asks what actually moves the needle.
Guest
Steven Van BelleghemCX author & keynote speakerOn trust as the new currency of digital experience, and where AI helps or hurts.
Guest
Michel StevensCustomer-centricity expertOn building a culture that keeps the customer at the centre, long after the kickoff.
Guest
Horst RemesFounder & CEO, One StoneOn busting CX myths with a startup-style, experiment-driven approach: test, learn, let the evidence decide.
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