Turn customer satisfaction into retention and revenue.
Bring every survey, review, call and chat together. Our AI finds what's driving satisfaction up or down, then hands the next move to the team that owns it, not just CX. Happier customers, lower churn, revenue you can point to.
Trusted by 10k CX professionals · GDPR & ISO/IEC 27001 certified · EU-hosted
10k CX professionals across Europe act on feedback with Hello Customer
Every voice, every channel, in one place.
Surveys are one part of the story. The rest lives in calls, reviews and chats, read by the same AI so they all count the same. Pick a source to see a real comment, the moment the AI has made sense of it.
Know what to fix first.
Every theme, in one view. Top-left is hurting you most. Top-right is worth shouting about. Hover a bubble.
Act before the customer leaves, and prove it worked.
One at-risk comment, and the right people hear about it their way, not just the CX team. They act, the platform re-measures, and the recovery shows up next to the dip.
A detractor comment lands in Retail NL, about a home delivery problem.
The platform re-surveys. Satisfaction recovers, +14 points for contacted detractors.
Customer-centricity, made part of the daily job.
Insight only turns into retention when people act on it. So we put the customer's voice in front of everyone, from the C-suite to the frontline, and make acting on it the easy thing to do. That is how satisfaction becomes a number you can grow.
One platform. Every location. One shared truth.
Top driver: friendly, helpful staff. Worth keeping front and centre.
How our customers achieve business impact through feedback
Eight hundred of our employees see customer feedback every day. That's the food for the customer intimacy culture we've built at Helan.
Hello Customer helps us identify which internal processes to improve, so we can decrease our cost of non-quality, and increase customer satisfaction.
Since implementing Hello Customer three years ago, we've gained over 4% on our contract renewal rate. For us, that's the voice of the customer directly driving business results.
European by design. Built in Belgium, hosted in Europe.
Your customers' words stay in Europe and are never used to train public AI models. Access is permission-based from end to end.
See the revenue hiding in your customer feedback.
Book a 30-minute demo and watch our AI turn your own feedback into a ranked list of fixes, with the revenue behind each one.
Request demo