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Analyse · Personal feedback feed

Your customers' voice, right in your pocket.

A mobile app that puts real customer feedback in the hands of every employee. Swipe through it, like what lands, forward it to a colleague. No dashboards, just feedback made human.

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Customer feedbackJB
All touchpointsNPSCSAT
Feed Insights Notifications
The idea

Feedback shouldn't live in a dashboard.

It should live with the people who serve customers every day. Not buried in quarterly reports or board decks, but in their hands, in the rhythm of their day. Anyone opens the app and swipes through real customer feedback. Swipe, read, next. If something lands, they like it, forward it to a colleague, or simply take it in. No graphs, no calculations. Just feedback, made human.

Nothing motivates a team like hearing it straight from the customer. Put that voice in everyone's pocket and feedback stops being a number. It becomes a reason to care, and brings every employee closer to the people they serve.

How it works

Four taps, and feedback feels alive.

Swipe through feedback

A fresh, recency-sorted stack of real customer comments from every touchpoint. Swipe to move to the next one. That's it.

Like what resonates

Star the feedback that lands, so the moments worth remembering are easy to find again later.

Forward to a colleague

See something a teammate should read? Send it over in a tap. Their customer's voice, shared.

See the categories

A simple insights view: your score this month, and the themes customers raise most, positive and negative.

Insights, made glanceable

The numbers, without opening a laptop.

Where it's switched on, the app shows your live score for the month and the themes customers raise most, with a positive and negative toggle. Enough to spot what matters between two meetings, or on the shop floor.

  • Your score this month, at a glance
  • Top categories, positive and negative
  • Filter by touchpoint or metric
Customer feedbackJB
AA · NPSAll metrics
49NPS this month
1,672responses
NegativePositive
Staff & service288
Service quality209
Delivery & shipping133
Store experience96
Feed Insights Notifications
Made for everyone, not just CX

This is how a customer-centric culture spreads.

When everyone can feel the customer's voice, customer-centricity stops being a slide and becomes a habit. That is the whole point.

Eight hundred of our employees see customer feedback every day. That's the food for the customer-intimacy culture we've built.
Sofie BruggemanSofie BruggemanStrategic Expert Customer Experience, Helan
The practical bits

Easy to roll out, safe by design.

Installable on any phone

Add it to your home screen in seconds. No app store, no waiting for IT.

Works offline

Recent feedback is cached on the device, so it keeps working on the train or the shop floor.

Secure sign-in

Scan your company QR once, then log in with your existing single sign-on.

Hosted in Europe

Same governance as the rest of the platform. Your customers' data stays in the EU.

Put your customers' voice in every pocket.

Book a 30-minute demo and we'll show you the feed on real feedback, then hand it to your team.

Request demo
DRAFT · Personal feedback feed