See exactly what moves your score, ranked by impact.
Pick a theme and watch what it does to your score. That is Key Driver Analysis: every piece of feedback, ranked by the impact it has on your NPS, CSAT or CES.
Every theme on one map.
Key Driver Analysis correlates every feedback theme with movements in your NPS, CSAT or CES. Hover a bubble to read the comments behind it, or tap a quadrant to filter.
Four quadrants, four ways to act.
Where a theme lands tells you what to do with it. Pick one to light it up on the map.
How Key Driver Analysis works.
Our AI categorises open feedback from every channel, in 30+ languages and five levels deep, so nothing gets lost.
We correlate each theme with movements in your NPS, CSAT or CES, so the ranking reflects what actually moves your score, not what is loudest.
Every theme lands on an impact-by-sentiment map. Your to-do list, in priority order, writes itself.
See what's really driving your score.
Book a 30-minute demo and we'll run Key Driver Analysis on your own feedback, then walk you through the ranked list of what to fix and what to amplify.
Request demo