Your customers say four things at once. Most AI hears one.
ISAAC, our text and sentiment engine, reads open feedback in 30+ languages, five levels deep, and turns it into dashboards, scores and summaries you can trust.
- Staff & Professionalism › Staff competencePositive
- Communication & Coordination › Inter-team communicationNegative
- Responsiveness › Follow-up requiredNegative
- Operational Reliability › Schedule visibilityNegative
From scattered feedback to a single source of truth.
Every channel runs through one taxonomy and one sentiment layer. That is what makes a Google review, an NPS verbatim and a call transcript finally comparable.
Surveys, public reviews, calls and support tickets land in one place, in 30+ languages.
Our AI tags each comment against one taxonomy and scores sentiment per topic, five levels deep. Deterministic, so it holds up months later.
Live scores, AI summaries, heatmaps and Ask ISAAC. Ready to read, or ask in plain language.
Drill into the categories your customers actually talk about.
Expand any theme for a structured AI summary, then read the real comments behind it, each tagged by topic and sentiment. This is the live product, not a mockup of one.
Client feedback regarding Staff & Professionalism is overwhelmingly positive, with frequent praise for the technical expertise, reliability, and conduct of the staff.
- High Level of Technical Competence
- Professional and Discreet Conduct
- Well-Trained and Reliable Staff
- High Staff Turnover
- Lack of Communication Between Teams
- Inconsistent Follow-Up and Reporting
Suggested focusReduce Staff Turnover · Enhance Inter-Team Communication · Improve Follow-Up and Responsiveness
Very professional on the security side, but teams don't communicate with each other, which is a real problem.
Très bonne maîtrise technique des équipes, mais on doit relancer plusieurs fois pour obtenir un compte-rendu.
Very good technical command from the teams, but we have to follow up several times to get a report.
Impeccable competence from the field teams, we are satisfied.
Déçus par l'hygiène des sanitaires, alors que les équipes montrent de réelles compétences sur les autres prestations.
Disappointed by the hygiene of the washrooms, although the teams show real competence on the other services.
On manque totalement de visibilité sur les plannings, pourtant les techniciens qui interviennent sont excellents.
We completely lack visibility on the schedules, yet the technicians who come out are excellent.
Communication & Coordination is the single largest source of negative feedback.
- Strong Site Managers
- Clear Single Point of Contact
- Teams Don't Talk to Each Other
- Late or Missing Updates
- Unclear Escalation Paths
Suggested focusAppoint a Single Coordinator per Site · Send Proactive Status Updates
Chaque équipe travaille dans son coin, personne ne se parle, c'est ingérable.
Each team works in its own corner, nobody talks to each other, it's unmanageable.
We're never informed when interventions happen, we only find out afterwards.
Notre responsable de site est excellent, toujours joignable et au courant de tout.
Our site manager is excellent, always reachable and on top of everything.
When there's an issue, nobody seems to know who is responsible.
Responsiveness is a recurring pain point.
- Fast On-Site Action When Mobilised
- Slow Follow-Up on Requests
- No Acknowledgement of Tickets
- Repeated Reminders Needed
Suggested focusAcknowledge Every Request Within 24h · Close the Loop Proactively
On doit sans cesse relancer pour la moindre demande de maintenance.
We constantly have to chase for the smallest maintenance request.
Requests disappear into a void, no confirmation and no timeline.
Quand ils interviennent, c'est rapide et bien fait, mais il faut d'abord les relancer.
When they intervene, it's quick and well done, but you have to chase them first.
Operational Reliability is mixed.
- Dependable Technical Interventions
- Consistent Security Coverage
- Inconsistent Cleaning Quality
- Poor Schedule Visibility
Suggested focusStandardise Quality Across Sites · Share Schedules in Advance
La propreté des sanitaires est insuffisante, même si le reste est correct.
The cleanliness of the washrooms is insufficient, even if the rest is fine.
Security coverage is reliable and exemplary, no complaints at all.
Aucune visibilité sur le planning des interventions, c'est frustrant.
No visibility on the intervention schedule, it's frustrating.
Service Quality is broadly positive, with clients praising the overall standard of delivery and the professionalism behind it.
- High Overall Standard
- Strong on Core Services
- Hygiene and Sanitary Gaps
- Variability Between Service Lines
Suggested focusRaise the Floor on Hygiene
The general quality of service is genuinely good across the board.
Très bien sur la sécurité, beaucoup moins sur le nettoyage.
Very good on security, much less so on cleaning.
Top quality on the technical side, consistently.
Watch sentiment move, topic by topic.
Compare positive and negative trends for any theme across months, quarters or years. Green is climbing, pinkred is slipping.
The numbers, live and shareable.
NPS, CSAT, CES and your own custom scores. Distribution, trend and team ranking, on dashboards you build once and share across the organisation.
Skip the dashboards. Just ask.
Ask anything in plain language and get an answer grounded only in your verified feedback. No hallucinations, no guessing, always traceable to the verbatims.
Want to ask from a full conversation, or from your own AI tool? Meet Ask ISAAC, or use the MCP connector in Claude, Copilot or ChatGPT.
Why this is not just another LLM wrapper.
General AI can summarise text. Turning customer feedback into something you can act on, at scale, in a regulated business, takes six things it does not have.
Run the same feedback again next quarter and you get the same categories. No drifting topics, no surprises. A general LLM gives you a different list every time.
Hosted in the EU. Sensitive data is recognised and anonymised before analysis, and your feedback never trains anyone else's model.
ISAAC knows a retailer's collections, an insurer's claim types, a bank's touchpoints. The context is built in, not guessed at.
Surveys, reviews, calls and tickets run through the same categories and the same sentiment layer, so for once you can actually compare them.
One comment can praise and complain at once. We split it by topic instead of averaging it into a neutral score that helps no one.
Every summary, alert and answer cites the real customer verbatims behind it. No black box, no hallucinations, just what people said.
Now you know what they say. See what it costs you.
Key Driver Analysis ranks every theme by how much it moves your score, so you fix the one with the most impact first.
Explore Key Driver AnalysisSee what your customers are really telling you.
Book a 30-minute demo and we will run ISAAC on your own feedback, live. Dashboards, sentiment per topic and summaries, from day one.
Request demo
The security agents are genuinely professional and well trained, but the teams don't talk to each other, follow-up on our requests is slow, and we get no visibility on the cleaning schedule.