Catch the slip before it costs you.
Don't wait for the quarterly report. Hello Customer watches your feedback in real time and warns the right person the moment a score, a sentiment or a response rate starts to move, while there's still time to act.
Request demoEarly enough to actually do something.
Trends fire early, so you're warned while a problem is small. Set the rules that matter to your teams.
Sentiment on a topic starts sliding, before the score even moves.
NPS, CSAT or CES drifting the wrong way at a touchpoint or team.
Fewer people answering, so you catch survey fatigue early.
A detractor, a specific score, or a flagged response just came in.
A touchpoint goes quiet, so a broken flow never hides a problem.
A keyword like ‘cancel’ or a competitor name appears.
The score, and the voices behind it.
An alert that just says ‘NPS dropped’ helps no one. Hello Customer's alerts show the score that moved and the real verbatims driving it. Open one and you already know what's wrong, ready to act.
- The metric and how far it moved
- Up to five real comments behind it
- A link straight into the conversation
To the right person, not a shared inbox nobody owns.
Every alert is routed by team, touchpoint and metadata, so a billing dip reaches finance and a store complaint reaches that store's manager. The signal lands where someone can actually do something with it. That's how the whole company ends up owning customer experience, the CX team included.
Never miss the moment that matters.
We'll set up forward-looking alerts on your own data and route them to your teams, live.
Request demo