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Hospitality Customer Experience Customer Centricity CX & Business Strategy Employee Engagement

Colmar - Restaurants & Hospitality

When you’re in hospitality, the experience is your product. In that sense, customer experience can’t ever be overestimated. We use Hello Customer to remove frictions, to fix things that aren’t going well, and to amplify our strengths.

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Services Customer Experience The Platform Customer Retention Employee Engagement

Securitas - Security Services

Through customer feedback, Hello Customer helps us to identify the ‘cost of non-quality', which are costs that arise because of the time that employees spend to right wrongs or to solve other issues that create operational costs. This way we can make improvements.

Senior Project Manager

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Services Artificial Intelligence Customer Centricity CX & Business Strategy The Platform

Liantis - HR & Payroll Services

With Hello Customer we capture feedback at a higher frequency than we did with market research. This allows us to go through incremental evolutions and optimize our services step by step.

Marketing Director

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Services Customer Experience Customer Engagement Metrics & Methodology The Platform

Christelijke Mutualiteit - Health Fund & Insurance

Setting up the surveys and analyzing feedback happens quickly and naturally. It has huge financial benefits compared to using three or four different platforms. Even without making any changes to our services, we’re making profit.

Ken Van de Steene

Staff Member Marketing & Sales

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Retail Customer Engagement CX & Business Strategy The Platform Employee Engagement

Standaard Boekhandel - Product Retail

With Hello Customer, issues surface more quickly because of the constant stream of feedback. This offers an advantage compared to mystery shopping because we can intervene sooner in case a store is understaffed or if the product offer doesn't meet the customer's needs.

Commercial Director

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Pharma CX & Business Strategy The Platform Employee Engagement

Qualiphar - B2B Pharmaceutical

Hello Customer provides us with a tool to keep an eye on the customer and to do something with their feedback in the midst of a strategic change process. It makes customer input part of the debate and ensures that we keep the customer in the back of our minds.

Business Unit Director

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