The teams turning feedback into action.

Banking & Finance

“Since implementing Hello Customer three years ago, we've gained over 4% on our contract renewal rate. For us, that's the voice of the customer directly driving business results.

Mélissa Ravilly CRM & Customer Experience Project Manager, Toyota Financial Services France Read story → Hospitality

“Feedback only matters if it leads to action. We don’t collect it to report on it, we collect it to improve the experience.

Wouter Devroe Research Manager, Visit Bruges Read story → Insurance

“Eight hundred of our employees see customer feedback every day. That's the food for the customer intimacy culture we've built at Helan. The back office team that took it very seriously lifted their CSAT 10 to 15 percent in a year.

Sofie Bruggeman Strategic Expert Customer Experience at Helan Group Read story → Telecommunications

“Hello Customer enables us to have a comprehensive view of negative intentions throughout our customers’ lifecycle, detect customers at risk of churn, and identify emerging trends.

Marion France Head of Operational Efficiency Customer Service at SFR Business Read story → Retail

“Feedback keeps us on our toes, it gives us an outside critical view on our processes, but it also guides us in how we can further develop our strategy in a sustainable way, and it shows us what we can promote better to increase our conversion.

Max Seabrooke Marketing Lead at Fairphone Read story → Retail

“With Hello Customer, we capture a lot of positive feedback, next to the negative comments, and in real time. This way our stores know precisely what they excel in, but also where opportunities for improvements lie to continuously adjust the in-store customer experience.

Nick Gysbrechts Commercial Director Read story → Services

“In our industry, customer experience is the only differentiating factor. Hello Customer helps us to make the difference through service excellence and shows us our customers' biggest pain points so we can solve them.

Ann Hostens Marketing Director Read story → Banking & Finance

“The surveys from Hello Customer are very easy for our customers to fill in. That way we reach high response rates, allowing us to keep a finger to the pulse for new projects and our current services.

Anne-Laura Janssens Marketing Strategy Manager Read story → Hospitality

“When you’re in hospitality, the experience is your product. In that sense, customer experience can’t ever be overestimated. We use Hello Customer to remove frictions, to fix things that aren’t going well, and to amplify our strengths.

Tom Grymonprez CEO Read story → Services

“Through customer feedback, Hello Customer helps us to identify the ‘cost of non-quality', which are costs that arise because of the time that employees spend to right wrongs or to solve other issues that create operational costs. This way we can make improvements.

Anne Caremans Senior Project Manager Read story → Services

“With Hello Customer we capture feedback at a higher frequency than we did with market research. This allows us to go through incremental evolutions and optimize our services step by step.

Nicolas Maes Marketing Director Read story → Services

“Setting up the surveys and analyzing feedback happens quickly and naturally. It has huge financial benefits compared to using three or four different platforms. Even without making any changes to our services, we’re making profit.

Ken Van de Steene Staff Member Marketing & Sales Read story → Retail

“The voice of the customer is part of our weekly reporting. Hello Customer forces us to think from the customer's point of view. The AI text analysis shows in great detail what the customer is talking about and does so in an objective way.

Nelleke Wessels Timmer District Manager - Customer Insights Read story → Retail

“With Hello Customer, issues surface more quickly because of the constant stream of feedback. This offers an advantage compared to mystery shopping because we can intervene sooner in case a store is understaffed or if the product offer doesn't meet the customer's needs.

Guido De Smet Commercial Director Read story → Pharma

“Hello Customer provides us with a tool to keep an eye on the customer and to do something with their feedback in the midst of a strategic change process. It makes customer input part of the debate and ensures that we keep the customer in the back of our minds.

An De Mulder Business Unit Director Read story → Hospitality

“"The customer determines our action points so we can improve our customer experience. The feedback is also linked to operational data like the suppliers, so when there's an issue in a specific branch we can contact the suppliers immediately and adjust."

Sabine Vanderveken Marketing Director Read story → Retail

“Thanks to ISAAC, the AI that drives the Hello Customer platform, we can easily evaluate differences between shops and employees, identify what goes wrong and improve our service accordingly.

Korneel Verhaeghe Country Manager - colora Read story → Insurance

“55% of our respondents answer the open feedback question, giving us the data to conclusively show what our customers expect us to adjust. This way we can give more weight to the recommendations for improvements we make for higher management.

Gert Vanuytsel Responsible Broker & Customer Satisfaction Read story → Utilities

“Thanks to the insights we get from customer feedback, we can give our people the right arguments to convince our customers to trust Luminus as their partner and energy provider. Allowing us to defend our market position in a highly competitive market.

Sophie Lambrechts Manager Customer Experience Read story →

“"The AI text analysis didn't only help us tackle the challenges we were already facing. But we also discovered other blind spots and customer pain points which we were unaware of in the organization, allowing us to improve the customer experience of our webshop."

Matthieu Bonelli Project Lead Customer Experience Read story →