Listen · Customer interactions

Every ticket, chat and call is feedback.

Your customers are already telling you everything, in support tickets, live chats, emails and call transcripts. Hello Customer turns those conversations into the same structured feedback as a survey. No survey needed.

No survey sent. They left this on their own.

Our AI reads it

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Where it comes from

The feedback you already have.

For every survey response, dozens of customers say what they think somewhere else. We bring those somewhere-elses in.

Support tickets

Tickets from your helpdesk become feedback, with the topic and sentiment already detected.

Zendesk · HubSpot

Live chats

Live-chat conversations flow in the same way, language detected automatically.

Zendesk

Emails

Support emails from your shared inbox turn into structured, tagged feedback.

Zendesk · HubSpot

Call transcripts

Bring in transcripts from your contact centre and analyse them like any other comment.

via import & API

Plus anything with an API, file or webhook. See all integrations →

How it works

Same pipeline as a survey, minus the survey.

1Connect your tools

Link Zendesk or HubSpot, or import call transcripts and exports. Anything with an API, file or webhook fits.

2We pull it in

On a schedule we fetch new tickets, chats, emails and transcripts, detect the language, and line them up as feedback.

3The same AI reads it

Vera, our text & sentiment engine, tags every conversation with topics and sentiment, exactly as it does a survey answer.

4It becomes action

Every interaction lands in the same conversations, scores, key drivers and alerts. An alert can even open a ticket back in your helpdesk.

One picture

Surveys and signals, side by side.

Asked-for and unasked-for feedback don't live in separate silos. They sit in the same conversation inbox, roll into the same scores, and feed the same Key Driver Analysis, so a complaint in a support ticket counts just like a low survey score.

Under the hood

What makes it work.

One taxonomyTickets, chats, emails and surveys are tagged against the same topic tree, so everything compares.

Sentiment, five levels deepEvery conversation gets positive / neutral / negative sentiment per topic, the same as survey text.

Feeds your scoresCustomer interactions roll into NPS, CSAT, CES and Key Driver Analysis alongside your surveys.

Auto language detectionIncoming text is detected and stored in the right language, no tagging by hand.

Close the loop backA negative ticket or chat can trigger an alert and open a ticket in Zendesk or HubSpot.

No extra survey fatigueYou learn from people who'd never fill in a survey, without sending them one.

Hear the customers who never answer surveys.

We'll connect your tickets, chats and calls and show you the feedback you've been missing, live on your own data.

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