10 Best Delighted Alternatives for 2026 (Before the June 30 Shutdown)

Delighted is shutting down on 30 June 2026. This is not a rumour or a "sunset of a legacy tier": the whole product is being retired by Qualtrics, annual renewals already stopped in July 2025, and every remaining customer is now on a monthly plan with an end date. If your NPS or CSAT programme runs on Delighted, you are choosing a replacement this year whether you planned to or not. This guide covers what the shutdown means in practice, how to choose without losing your survey history, and ten alternatives compared honestly.

The timeline was laid out when Qualtrics announced the consolidation: annual subscription renewals ended on 1 July 2025, customers were moved to monthly plans, and the platform closes permanently on 30 June 2026. The official upgrade path is Qualtrics XM, which is a very different product at a very different price. That gap between "simple NPS tool" and "enterprise XM suite" is exactly where most Delighted customers are now shopping.

What the shutdown means in practice

Before comparing tools, secure what you have. Four things deserve attention while your account still works:

1. Export your response history. Your scores, verbatims and respondent data are the record of years of customer relationships. Export everything to CSV now, not in June; a trend line that restarts at zero costs you the exact thing NPS is for, which is comparison over time.
2. Inventory your triggers and integrations. Most Delighted programmes run on event triggers and connectors: a survey after delivery, scores flowing into Slack, respondents synced from the shop or the CRM. List every trigger and every integration, because that list is your real migration requirement, not the feature page of any vendor.
3. Note your survey timing and templates. Response rates depend on when and how you ask. Whatever replaces Delighted should reproduce your current cadence first and improve it second, so you can tell the difference between a platform change and a programme change.
4. Do not expect an automatic migration. The official path leads to Qualtrics XM, and it is an upsell, not a transfer. Nobody moves your data for you unless your new vendor offers it as part of onboarding. Ask that question explicitly in every sales conversation.

How to choose a replacement

Delighted earned its user base with simplicity, so the trap is replacing it with something your team will not use. Five criteria matter most for this specific migration:

1. Keep the simplicity. If sending a survey needed no specialist before, it should need no specialist after.
2. Keep your history comparable. Can the new platform import your exported scores and verbatims so trends continue instead of restarting?
3. Gain analysis, not just collection. The step up from Delighted should be understanding the why behind the score, read automatically from the open answers, per topic. Otherwise you are paying more for the same scoreboard.
4. Check the automation. Event triggers, detractor alerts and close-the-loop workflows are where measurement becomes retention.
5. Consider hosting and compliance. If your customers are European, a shutdown is a rare chance to move to an EU-hosted platform and simplify your GDPR story in one move.

Quick comparison

1. Hello Customer

Best for: teams that liked Delighted's simplicity but always wanted to know why the score moved.

We built Hello Customer around a simple observation: collecting scores is easy, and almost nobody struggles with it. What companies struggle with is the pile of open answers underneath the score, which is where the actual reasons live. If Delighted gave you a clean number and a wall of verbatims you never had time to read, that wall is what we fix.

Keep the sending simple. Surveys go out on your triggers, NPS, CSAT or CES per touchpoint, in the customer's language, with the same no-specialist setup a Delighted user expects. Nothing about asking gets harder.

Gain the why. Our AI engine ISAAC reads every open answer as it arrives, in dozens of languages, and classifies it by topic with a sentiment per topic. Instead of "NPS dropped two points", you see "delivery windows turned negative in two regions, and it is the second theme by impact". Ask ISAAC, the conversational layer on top, answers questions like "what are detractors angry about this month?" in plain language, with the verbatims behind every claim, so you can check the source instead of trusting a summary.

Bring your history with you. Delighted exports cleanly to CSV, and historical imports mean your trend lines continue instead of restarting at zero. Your first quarterly review after migration compares like with like.

Close the loop. Detractor alerts route to a named owner while follow-up still matters, and close-the-loop workflows track that someone actually responded. Some of our customers that close the loop on both customer and management levels report minimum 2.3% annual churn decrease and 11% revenue increase.

The practical stuff. EU-hosted, GDPR-clean, ISO 27001-certified, with onboarding measured in days. Pricing is volume-based rather than per seat, so the whole organisation can see the feedback without a licence discussion.

Limitation: if all you want is a free single-survey widget, we are more than you need. We make sense when the score is supposed to lead to action.

Pricing: volume-based; book a demo and bring your Delighted export, you will leave with your trend intact.

2. AskNicely

Best for: frontline teams that want NPS in front of staff every day.

AskNicely turned NPS into a daily rhythm for frontline organisations: scores and comments stream to dashboards, TVs and mobile apps, with coaching workflows built around them. For service businesses where the survey exists to motivate and correct frontline behaviour, it is arguably the most focused option on this list, and the send-simplicity is close to what Delighted users know.

The trade-off is scope. It is NPS-first and people-first; broader survey types, deep text analytics and non-survey feedback are not the point. If your programme is "measure the team, coach the team", it fits. If it is "understand the customer base", look higher up this list.

Pricing: per-seat tiers; quote for larger frontline deployments.

3. zenloop

Best for: e-commerce brands that want NPS loops running on autopilot.

zenloop, built in Berlin and part of saas.group since 2023, is the closest European match for the classic Delighted use case: simple NPS at scale, wired to triggers. Surveys fire on events, detractor alerts route to the right team, and pre-built playbooks close the loop without manual triage. The DACH e-commerce world is its home crowd, and the shop-system integrations show it.

Like Delighted, it is deliberately narrow: NPS-first, with lighter multilingual text analysis and little unsolicited feedback capture. As a like-for-like landing spot it is credible; as an upgrade in understanding, it is a smaller step than a full VoC platform.

Pricing: tiered; on request for higher volumes.

4. Survicate

Best for: teams that want many survey types cheaply, across web, email and product.

Survicate covers NPS, CSAT, CES and ad-hoc research across email, link, web and in-product surveys, with a large template library and native integrations into the usual stack. For teams that used Delighted as a general survey tool rather than a strict NPS instrument, it is a flexible, affordable landing spot with a fast setup.

Analysis is the honest gap: reporting is solid, but reading thousands of open answers per topic is not where it competes. Expect to do the qualitative work yourself or pair it with an analysis layer.

Pricing: tiered with a generous entry level.

5. SurveyMonkey

Best for: organisations that want one familiar tool for every survey, CX included.

SurveyMonkey is the default general survey platform, and that is both the appeal and the caveat. Everyone can use it, every question type exists, and the brand clears procurement quickly. Notably, SurveyMonkey is also the designated migration home for retiring GetFeedback Direct customers, so the company is actively absorbing Qualtrics-orbit refugees.

As a CX programme home it is generic: NPS and CSAT work, but topic-level text analysis, per-touchpoint routing and close-the-loop discipline are thin compared with dedicated platforms. Fine for measuring; limited for acting.

Pricing: per-seat tiers.

6. Typeform

Best for: brand-conscious teams running conversational surveys and one-off research.

Typeform's one-question-at-a-time format still produces some of the best-looking surveys available, and for occasional research or marketing-led questionnaires it is a pleasure. Some Delighted customers used it alongside their NPS tool already.

As an NPS programme replacement it is a stretch: recurring transactional measurement, alerting and analysis are not its centre of gravity. Choose it for the form experience, not for the feedback operation.

Pricing: per-response tiers.

7. CustomerGauge

Best for: B2B companies that want account-level NPS tied to revenue.

CustomerGauge does one thing with unusual discipline: B2B NPS by account, connected to renewal and revenue data. If your Delighted programme was secretly a B2B account-health tool, this is the specialised version of what you were trying to do, with account roll-ups and revenue-at-risk views that simple NPS tools cannot produce.

It is heavier to implement than anything in the simple tier, and consumer brands are not the audience. Weigh the added rigour against the added setup.

Pricing: quote-based.

8. Qualtrics XM

Best for: enterprises ready to run a full experience management programme.

Qualtrics XM is the official migration path, and for some organisations it is the right one: if you were outgrowing Delighted anyway and have the team to run a serious XM programme, you inherit an enormous platform covering customer, employee, product and brand research.

Be honest about the leap. XM is priced, implemented and staffed like the enterprise suite it is. Moving there because it was the path of least resistance is how simple NPS programmes die of complexity. If you go, go deliberately.

Pricing: enterprise quote.

9. Medallia

Best for: large enterprises capturing feedback across every channel at scale.

Medallia competes at the same altitude as Qualtrics: omnichannel signal capture from surveys, voice, digital and social, operational routing into frontline workflows, and the governance layers big organisations require. For a multi-brand enterprise consolidating tools after the Delighted news, it belongs on the long list.

For a typical Delighted customer it is two sizes too big, and the implementation effort is measured in months. The same deliberate-leap advice as Qualtrics applies.

Pricing: enterprise quote.

10. Feedier

Best for: European teams that want their feedback centralised with a vendor close by.

Feedier, built in Lille, France, positions itself as a feedback intelligence platform: it centralises surveys and existing feedback, structures everything by journey and serves it back in real-time dashboards built for operational teams. For Delighted customers in Europe, the combination of EU hosting and hands-on onboarding makes it one of the friendlier landing spots, and the vendor has been openly courting teams displaced by the 2026 consolidation.

Against the established platforms the gap shows in depth: competitive benchmarking, enterprise workflows and multilingual text analytics are lighter. Consider it for straightforward NPS and CSAT programmes that value vendor proximity over platform depth.

Pricing: quote-based.

One deliberate omission from this list: GetFeedback. It is the other product caught in the same consolidation, with its Salesforce-native Direct line sunsetting on 31 December 2026. Jumping from a platform that closes in June to a product line that closes in December is not a migration, it is a layover.

The migration checklist

A Delighted migration is a two-week project if you run it in order:

1. Export everything while the account is healthy: responses, scores, respondent lists, per survey.
2. Map your triggers. Every "send survey when X happens" rule, with its source system.
3. Choose against your list, not against feature pages, and ask every vendor two questions: can you import my history, and who rebuilds my triggers?
4. Parallel-run one cycle. Send one survey wave from both tools to confirm response rates hold before you switch off.
5. Archive the export somewhere safer than a laptop; auditors and future analysts will thank you.

Frequently asked questions

When exactly does Delighted shut down?

Delighted closes permanently on 30 June 2026. Annual renewals already ended on 1 July 2025, and remaining customers are on monthly plans until the shutdown date.

Can I export my data from Delighted?

Yes. Responses, scores and respondent data export to CSV from the dashboard. Do it well before June 2026, and check whether your replacement platform can import the history so your trend lines continue.

What is the closest alternative to Delighted?

For like-for-like simplicity, AskNicely and zenloop are the closest in spirit. If you want the same simplicity plus automatic analysis of the open answers, that is exactly the gap Hello Customer was built for.

Will Qualtrics migrate my Delighted account automatically?

No. The official path is an upgrade to Qualtrics XM, which is a separate sales process and a substantially bigger platform. Nothing moves automatically.

Should I keep measuring during the migration?

Yes. Run one overlapping survey cycle on both platforms so you can compare response rates and keep the measurement unbroken. A transactional NPS programme in particular should never go dark at the touchpoints that matter.

Choose before the deadline chooses for you

Every Delighted customer will be on a new platform within a year; the only variable is whether the move is planned or panicked. Export now, shortlist against your own trigger list, and treat the shutdown as the rare chance it is: the moment to upgrade from counting scores to understanding them. If that second half sounds like the point, book a demo and bring your export.