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AI-native Voice of Customer platform

Know what to fix first.

Bring every survey, ticket, chat and review together. Our AI reads them all, then ranks what to fix by the impact it has on your score.

  • Reads open text in Dutch, French, German and 27 more languages
  • Built and hosted in the EU, and never used to train public AI
  • Works with the survey tool you already have
Step 1 of 3

Where does your customer feedback come from today?

Pick the main source. We bring the rest together too.

It takes under a minute.

GDPR and ISO/IEC 27001 certified. Your data stays in Europe.

10k CX professionals across Europe act on feedback with Hello Customer

Listen

Every comment, every channel, read by the same AI.

Surveys are one part of the story. The rest lives in tickets, calls, chats and public reviews. Our AI reads them all in the language they were written in, under one set of themes, so your numbers stay comparable month after month.

  • Surveys, tickets, chats, call transcripts and public reviews, together in one place
  • Native analysis in 30+ languages, with no translating first
  • One set of themes every month, so a trend is really a trend
Open commentNPS 7

I really like the store, helpful personnel and lots of variety at decent prices. A bit disappointed afterwards when I wanted to order something extra online though, bad search results and shipping was not free for orders over 50 euro.

Personnel › Sales clerk › Assistance Product › Variety Digital › Search › Relevance Order & delivery › Shipping cost

Same four themes found across 8,412 comments this month.

Key Driver AnalysisRolling 3 months
Price perception
Fix this now
+2.31
Delivery time
Fix this now
+1.64
Personnel
Promote
+1.25
Website search
Fix this now
+0.78

Potential score gain if you act on the theme. Price perception appears in 1,567 comments.

Analyse

See exactly what moves your score, ranked by impact.

A dashboard tells you what happened. Key Driver Analysis tells you why, and what each theme is worth if you move it. You get a ranked list to work through.

  • Every theme ranked by its impact on your NPS, CSAT or CES
  • Suggested actions, so the output is a next step rather than another report
  • Ask ISAAC a question in plain language and get the answer from your own feedback
Act

The right feedback reaches the right person.

A comment about one branch doesn't help much in a central dashboard. It goes to that branch manager instead, with the comment and the follow-up already attached.

  • Alerts routed by team, touchpoint or location
  • Scheduled reports in the inbox, so nobody has to log in to stay informed
  • Compare stores, regions and teams side by side
  • Coaching built on what customers actually said
This morning4 alerts routed
Store Antwerp Centre, score 2Sent to the store manager. Follow-up due today.
Delivery theme up 38 percentSent to operations, with the 12 comments behind it.
Loop closed, 9 customersContacted, answered and re-measured this week.
Weekly CX Signals sentTo 38 people. No login needed.
Built for your team

Built for every team that meets the customer.

Feedback isn't only a CX job. Everyone who meets the customer gets the part that belongs to them.

CX and Voice of CustomerOne view of all feedback, ranked by what moves your score.
Marketing and brandWhat customers say about you, and about your competitors, in public reviews.
Customer serviceEvery ticket, chat and call is feedback, and a way to coach the team.
Operations and store networksEach location gets its own priorities and its own alerts.
Quality and processFind root causes and track complaint themes over time.
IT and your DPOEU hosted, GDPR, ISO 27001. Ask us for the security one-pager.
Proof

What changes when feedback reaches the people who can act.

+4%Toyota Financial ServicesMore contract renewals after acting on what drivers told them.
+10 to 15%HelanCSAT improvement after acting on what members told them.
90%+SecuritasSatisfaction at the security operations centre, from one question after every call.
“
Feedback only matters if it leads to action. We don't collect it to report on it, we collect it to improve the experience.
Wouter DevroeResearch Manager, Visit Bruges
“
The flexibility of the Hello Customer platform lets us measure customer satisfaction continuously along the customer journey. This way we can detect changes in satisfaction in real time and we can quickly take action to improve.
Sophie LambrechtsCustomer Experience Manager, Luminus
“
Feedback keeps us on our toes. It gives us an outside critical view on our processes, but it also guides us in how we can further develop our strategy in a sustainable way, and it shows us what we can promote better to increase our conversion.
Max SeabrookeCX Lead, Fairphone
Safe by design

Built and hosted in the EU. Your data never trains public AI.

Plenty of teams try pasting comments into a general AI tool, and for a one-off look that works well. It gets harder when you need the same themes next quarter, across thousands of comments, with a record of how you got there.

A general AI tool

  • New themes every time you run it
  • Answers depend on who wrote the prompt
  • Someone has to paste the comments in
  • No alerts, no routing, no follow-up
  • Needs clearing by security first

Hello Customer

  • The same themes, month after month, so trends hold
  • Native analysis in Dutch, French, German and 27 more
  • Connected to your sources, running on its own
  • Alerts routed to the person who can fix it
  • EU hosted, GDPR, ISO/IEC 27001, never trains public models
Get going

Keep your tools. Start with the feedback you already have.

No analyst and no IT project. Connect what you already use, or send a spreadsheet, and start with the comments sitting in your account today.

  • 37 integrations, including Genesys, Salesforce, Zendesk, HubSpot, Snowflake, Questback, SurveyMonkey and Typeform
  • CSV and API when there is no connector
  • Keep the survey tool you have. Plug it in and leave it running
On the demo

See it on your own data.

We run your own comments through the platform and walk you through what the AI found, ranked by impact. Twenty minutes, no obligation.

Show me what to fix first
FAQ

Questions we often get.

Why not just use ChatGPT for this?

A general tool is great for a quick look at a batch of comments. Hello Customer is built for the long run: the same themes every month so trends hold, thousands of comments read without anyone pasting anything, alerts sent to the person who can act, the full history kept, and everything hosted in the EU and never used to train public models.

Is our data safe?

It is built and hosted in the EU, GDPR compliant and ISO/IEC 27001 certified. Your customers' words stay in Europe and are never used to train public AI models. Ask us for the security one-pager and forward it to your DPO before the call if that speeds things up.

Do we have to replace our survey tool?

No. Connect the one you have, including Questback, SurveyMonkey and Typeform, or upload a CSV. Plenty of customers keep collecting exactly as they do today and only change what happens to the answers afterwards.

Do you work with companies like mine?

Most of our customers are mid-sized European companies with a lot of end customers. Energy and utilities, telecom and media, retail, banking and insurance, automotive, health, and services. On the call we will show you the closest match to your sector rather than a generic demo.

How much work is it once it is set up?

Reports arrive by email and alerts go to the person who owns that touchpoint, so most people never need to log in. What's left is deciding what to do, which is the part worth your time.

Can you analyse phone calls?

Yes, from call transcripts, for example through Genesys. To be clear, that is the transcript rather than the audio recording.

How accurate is the theme classification?

The model works from one fixed theme structure per customer rather than inventing new labels on each run, which is what keeps month-to-month comparison valid. We set that structure up with you during onboarding and you can adjust it. On the demo, ask to see it running on your own comments, since that is the accuracy test that counts.

What does it cost?

Pricing is based on how much feedback you collect, so it scales with your volume rather than your headcount. We will give you a straight number on the call once we know roughly how many comments a month you handle.

See what to fix first, on your own feedback.

Book a 20-minute demo and we'll run your own comments through the platform, then walk you through what to fix and what to protect.

Show me what to fix first

GDPR and ISO/IEC 27001 certified, hosted in the EU.

Show me what to fix first